Give customers and citizens accurate answers around the clock
Responza Chatbot helps customers and citizens find answers based on your own approved knowledge. It relieves customer service, improves self-service and ensures more consistent answers across channels.
A chatbot is only valuable if it answers correctly. That's why Responza Chatbot isn't built on loose assumptions, but on a governed knowledge foundation that you can quality-assure and maintain yourselves.
When the chatbot needs to answer correctly
Many chatbots can formulate quick answers. The challenge is whether those answers are correct, up to date and in line with your rules, products and processes.
Responza Chatbot is designed for organisations where quality and control are essential. This applies especially to customer service, citizen services, support and organisations with complex answers.
Built on your approved knowledge base
The chatbot uses the knowledge you have approved. This makes it easier to ensure that customers and citizens get the same answers, whether contact happens via chatbot, phone, email or in person.
Relieve customer service with better self-service
When customers and citizens can find answers themselves, it frees up time in customer service. Employees can spend more time on enquiries that require judgement, empathy or specialist insight.
Typical use cases
Ready for a chatbot without losing control
With Responza Chatbot you get a chatbot that works in practice, because it is built on your own knowledge and can be governed by the specialists who know the answers best.