DLG
How DLG consolidated knowledge across regions with Responza Knowledge
The DLG Group is one of Europe's largest agribusinesses and therefore has a large footprint in agriculture. Before DLG got its knowledge solution, the organisation was divided into different regions. This made it difficult to share knowledge between the various offices on key areas, such as certain types of feed for pigs. The specialist in this field was based in the North Jutland region. It was therefore not unusual for a customer to be transferred up to three times when calling the service line.
DLG got a Responza Knowledge solution. The purpose of the solution is to ensure that all employees have the same up-to-date knowledge at hand at all times of the day, regardless of location.
Result
“The specialist used to sit in North Jutland. Today every employee has access to the same knowledge.”
DLG's customer centre is now free of time-consuming transfers, and all employees have access to the most important information available within the various product areas.
Up to 3 transfers to reach the specialist
Immediate answer from any office
Customer service and support: What are the requirements?
Download our requirements specifications