Bring
How Bring halved onboarding time with Responza Knowledge
Bring has four times as many employees in November–December. All new hires had to be trained in workflows and customer answers – a time-consuming and expensive process.
With Responza Knowledge, Bring systematised all knowledge so employees can easily navigate the information they need in customer conversations.
Result
“Temps ready from day 1, instead of a week or more of onboarding.”
Bring can now staff the service line quickly with completely green temps who, with Responza Knowledge, can hit the ground running from their first working day. Instead of spending a week or more on the entire onboarding process, Bring can use its resources elsewhere.
A week or more of onboarding
Ready from day one
Customer service and support: What are the requirements?
Download our requirements specifications