Case Studies
Results from our customers
See how our customers – organisations across sectors – use Responza Knowledge to consolidate knowledge, reduce response times and elevate quality in customer service and case management.
Anonymised public authority
AI in case handling310 % higher efficiency
Reply became an assistant employees embraced
310 % higher efficiency1,315 cases handledHigh employee adoption
Read more DLG
Customer ServiceNo more unnecessary transfers
Knowledge consolidated across regions in one system
No unnecessary transfersConsistent serviceFaster answers
Read more Bring
Customer ServiceHalved onboarding time
Temps ready from day 1 with a central knowledge base
Halved onboarding timeTemps ready from day 1Freed resources
Read more Erhvervsstyrelsen
Public sectorKnowledge level maintained despite relocation
New employees delivered at the same level from day 1
Knowledge level maintainedFaster onboardingScalable platform
Read more PostNord
Customer Service30% deflection · 40% lower AHT
Digitalisation of customer service with 2M annual inquiries
30% email deflection40% reduced AHTAI-based prediction
Read more