The time drains
Where is time spent searching for answers, asking colleagues, repeating work or being interrupted?
Example observation
09:424 min. spent finding the current return policy
Knowledge · AI · Better operations
When knowledge works, both employees and AI work.
An experienced specialist spends a day in your customer service, contact centre or case handling unit. You receive concrete recommendations for time, quality, onboarding and AI.
Book a free Knowledge Check
5 short questions · takes less than 1 minute
● Free● Non-binding● 10 places in 2026
- One day of observation at your organisation followed by a review
- Free and non-binding for units with at least 20 employees
- Confidentiality, access and content are agreed in advance
10 free places in 2026. Book by 31 December.
What we look for
Three areas where knowledge makes a difference to operations
The specialist sits with your employees and sees how the work is actually done.
Knowledge and onboarding
How is knowledge found, used and passed on? Where can new employees get up to speed faster?
Example observation
11:15New employee asks the colleague next to them 3 times in an hour
Ready for AI
Is your knowledge up to date, consolidated and easy to find? That is the foundation AI needs to build its answers on.
Example observation
14:03Two versions of the same guide in two different systems
How it works
From booking to recommendations
- 1
Short conversation
We clarify needs and scope
We agree which workflows to examine and how confidentiality and access are handled.
- 2
One day at your organisation
The specialist observes
An experienced specialist follows selected workflows in customer service, a contact centre or case handling.
- 3
Follow-up meeting
You receive the recommendations
We review the observations and provide concrete suggestions for how knowledge, processes and AI can help.
Customer cases
Results from our customers
Private and public organisations that have consolidated their knowledge in Responza.
Customer service · anonymised
Knowledge and AI in an organisation with 2 million annual enquiries
Customers gained access to the same knowledge as employees, and AI was built on top of a governed knowledge base.
Read the case30 %fewer email enquiries
>300 %higher efficiency with AI
3 months → 3 weeksonboarding
Customer service
Bring
Onboarding time halved
50 %shorter onboarding time
Temporary staff are ready from their first working day, even during peak season with four times as many employees.
Read the caseCustomer service
PostNord
From calls and emails to self-service
Up to 40 %lower average handling time (AHT) on calls
30 % of email enquiries are resolved through a new intelligent contact form.
Read the caseCustomer service
DLG
No more transferred calls
3 → 0transfers per call
All employees across regions have access to the same knowledge around the clock.
Read the casePublic sector
Danish Business Authority
Knowledge level retained despite relocation
100 %of the knowledge level retained
New employees in Nykøbing Falster delivered at the same level as in Copenhagen from day one.
Read the casePublic sector · anonymised
Large public agency
AI in case handling
310 %higher efficiency in written case handling
An experienced employee went from 12 to 60 complex cases per day.
Read the caseThe results come from customers' work with Responza and vary by department and case type. They were not created by the Knowledge Check and are not a guarantee of results for others.
Book a free Knowledge CheckTestimonials
What our customers say
Responza is our walking stick in a complex everyday life.
With Author as my assistant, I could produce content for the knowledge base in one day …
Spitze & Co have been incredibly professional and dedicated from the start.
The Knowledge Check is right for you if
- You are a customer service, contact centre or case handling unit with at least 20 employees
- You have a specific need for improvement, such as time, quality, onboarding or AI
- A responsible manager takes part in the dialogue
- You are a private or public organisation
What the Knowledge Check is not
- A full analysis or an implementation plan
- A sales meeting disguised as advice. You receive observations and recommendations you can use yourself
- Binding. The booking is non-binding
About Responza
What we work with every day
Responza is a Danish knowledge solution for customer service and case handling. The Knowledge Check builds on experience from that work.
Product
Responza Knowledge
A central knowledge solution that brings workflows, answers and guides together in one place.
Read about Responza Knowledge →Product
Responza AI
Puts your own knowledge to work in customer service and case handling with Clarity, Reply and Author.
Read about Responza AI →Services
Knowledge Management and contact centre optimisation
Help organising knowledge and improving workflows in the contact centre.
Read about services →Questions
Frequently asked questions
What does the Knowledge Check cost?
It is free. There are 10 free places in 2026, and the offer is valid until 31 December 2026 or until all places are filled.
Do we need to use AI to benefit from the Knowledge Check?
No. Many recommendations concern knowledge, workflows and onboarding and can be used immediately. The AI assessment shows what needs to be in place if and when you want to get started.
What is required of us?
A short introductory conversation, one day where the specialist may follow selected workflows, and a follow-up meeting. Employees work as normal.
How is confidentiality handled?
Content, confidentiality and access are agreed in advance before the specialist visits.
Why are there only 10 places?
Each Knowledge Check requires an experienced specialist for a full day plus preparation and follow-up. We therefore prioritise units with a relevant need for improvement.
Are we committing to anything?
No. The booking is non-binding, and you decide how you want to use the recommendations.
What could better control of knowledge mean for your organisation?
Book a free Knowledge Check and get a specialist's perspective on your workflows, knowledge and use of AI.