Onboarding and access to knowledge
What does slow onboarding cost your customer service?
Calculate what shorter training time could mean for your time spent and costs. Use your own numbers and get a concrete estimate.
Calculate your potentialYour everyday in numbers
These numbers are examples. Adjust them to fit your organisation.
The result updates instantly when you adjust the numbers.
Hypothetical scenario · adjust the numbers
If new employees become independent sooner
2
weeks earlier per new employee
40 fewer hours of colleague help in the scenario
How to understand the numbers
Today: approximately 160 hours of colleague help per year with the entered numbers.
This is a hypothetical scenario, not a promised result. Employee-weeks are not saved working time. The hours assume evenly distributed colleague help that stops when independence is reached sooner. The figures must not be added together. A financial business case requires insight into tasks and productivity.
FROM POTENTIAL TO IMPROVEMENTS IN PRACTICE
Want us to come and find the improvements at your organisation?
With Responza ServiceCheck, an experienced specialist visits your customer service or case processing unit and looks at where you can save time, strengthen onboarding and get more out of your knowledge.
An observation day and concrete recommendations – free of charge for 10 selected organisations.
The potential is one thing. Realising it is another.
We help you assess how better access to up-to-date, shared knowledge can shorten onboarding and help new employees become independent sooner. Book a short expert review based on your calculation.
Book a review of your potentialA 20-minute expert conversation about your onboarding and options.
Knowledge new colleagues can work with
Responza Knowledge helps gather and maintain approved knowledge, so employees can more easily find answers in daily operations. AI can be added on top when relevant.
A result from customer service
In a documented engagement at a large service organisation, onboarding time was reduced from three months to three weeks. The result belongs to that customer's situation and is not a forecast for your organisation.
Anonymised customer example from Responza's internal documentation.
Responza by Spitze & Co · Assessing a specific potential requires insight into your workflows and knowledge base.