RESPONZA AI ENGINE ™

AI only works if knowledge works

Responza AI Engine powers your knowledge in customer service and case management

Responza AI Engine adds three targeted AI products on top of your knowledge foundation. They create overview, generate answers and elevate the quality of your knowledge – across sources and languages.

RESPONZA AI ENGINE ™

From knowledge to value – in operations

Challenge

AI projects often start with technology but lack the connection between AI, knowledge and how work is actually performed in customer service and case management. The result is solutions that don't understand context, don't hit the mark – and don't create value in operations.

Solution

Responza AI Engine is built on a governed knowledge foundation and developed based on how knowledge is used in practice – by employees, in dialogues and in specific cases. It combines knowledge about knowledge, customer behaviour and workflows, so the AI doesn't just generate answers – but delivers answers that make sense in context.

Result

AI that works in practice – with higher quality, better accuracy and solutions that employees can actually use in their daily work.

Three AI products – one strong knowledge foundation

Responza Clarity ™

Create overview in complex knowledge – across sources and languages

Challenge

Employees spend time searching, reading and piecing together knowledge from multiple sources – creating uncertainty and differences in answers.

Solution

Responza Clarity consolidates and condenses knowledge from multiple sources into one precise answer for the specific situation. Answers are automatically generated in the desired language, so employees get clear and applicable knowledge instantly.

Result

Faster access to knowledgeHigher first-call resolutionLess vulnerabilityLower AHT

Responza Reply ™

Deliver correct and consistent answers based on approved knowledge – across languages

Challenge

Answers are written differently from employee to employee, quality varies, and it is difficult to ensure that answers are both professionally correct and match the customer's situation and needs.

Solution

Responza Reply generates ready-made draft answers based on your approved knowledge and adapted to your writing style and policy. It is developed based on how employees work with inquiries in practice – and how answers should be communicated to create value for the customer. The employee goes from writing from scratch to validating and adapting.

Result

Consistent answersHigh qualityMore can do moreLower AHTBetter workforce utilisation

Responza Author ™

Create and maintain high-quality knowledge consistently across employees

Challenge

Knowledge varies in quality, is difficult to maintain and quickly becomes outdated – weakening both employees and AI.

Solution

Responza Author helps editors and subject matter experts transform new and complex knowledge into clear, consistent and usable articles. Content can be created and maintained across languages, so knowledge can quickly be adapted to different audiences without compromising quality and consistency.

Result

Stronger knowledge foundationConsistent qualityFaster maintenanceReady for both employees and AI

TRUST, GOVERNANCE AND TRANSPARENCY

AI only works if you can trust the answers

Responza AI Engine is built with full transparency and control:

Answers with sources

Roles and access

AI's rule set

Full insight into the decision basis

Employees are not replaced – they get a tool to solve their tasks better.

Get started quickly

Responza AI Engine can be deployed without a heavy, multi-year IT project. Customer and citizen service units can get started themselves and create value from day one.

Experience AI that works from day 1

Faster response times
Higher quality
Consistent answers
Multilingual support
Freed resources