AI only works if knowledge works

Customers and citizens expect quick answers around the clock, but customer service has limited capacity. Many inquiries are repetitive and could be handled automatically – if the answers were correct and based on approved knowledge.

Responza Chatbot answers customers and citizens based on your own approved knowledge base. It delivers consistent answers across channels and languages, and hands over to an employee when the question requires it.

Employees spend time searching, reading and piecing together knowledge from multiple sources – creating uncertainty and differences in answers.

Responza Clarity consolidates and condenses knowledge from multiple sources into one precise answer for the specific situation. Answers are automatically generated in the desired language, so employees get clear and applicable knowledge instantly.

Answers are written differently from employee to employee, quality varies, and it is difficult to ensure that answers are both professionally correct and match the customer's situation and needs.

Responza Reply generates ready-made draft answers based on your approved knowledge and adapted to your writing style and policy. It is developed based on how employees work with inquiries in practice – and how answers should be communicated to create value for the customer. The employee goes from writing from scratch to validating and adapting.

Knowledge varies in quality, is difficult to maintain and quickly becomes outdated – weakening both employees and AI.

Responza Author helps editors and subject matter experts transform new and complex knowledge into clear, consistent and usable articles. Content can be created and maintained across languages, so knowledge can quickly be adapted to different audiences without compromising quality and consistency.