Go live quickly with AI that answers from your own knowledge
AI in customer service doesn't have to be a long, heavy and technical project. With Responza AI, customer service can get started quickly, run the solution day-to-day and create measurable impact on response time, quality and efficiency.
Responza AI builds on your approved knowledge and helps employees find, understand and formulate correct answers faster. The employee gets a strong draft reply or a precise knowledge basis that can be validated, adjusted and used in the dialogue with the customer.
Documented impact with Responza AI
One company saw a 260% improvement in efficiency with Responza Reply after go-live. Employees could work from AI-generated draft replies instead of writing every response from scratch.
The effect was also clear in knowledge work. One employee found that a task that previously took 5 working days could be completed in 1 working day with help from Responza Author.
In real AI projects, public authorities have gone live in 2 and 3 months respectively. This shows that AI in customer service and case handling doesn't have to be a multi-year transformation project.
Customer service can implement and run AI itself
AI creates the most value when the solution can be owned and run by those who know the customers, the questions and the answers. Responza AI is therefore built so that customer service can work with the solution in practice – without waiting for a large IT project.
How Responza AI helps customer service
Answer faster with Responza Reply
Reply generates draft replies based on approved knowledge, writing style and guidelines. The employee validates, adjusts and sends.
Read about Responza Reply →Find knowledge faster with Responza Clarity
Clarity creates an overview of complex knowledge across sources and languages, so employees can find the right answer faster.
Read about Responza Clarity →Maintain knowledge with Responza Author
Author helps you create and maintain clear, consistent and usable knowledge articles, so both employees and AI work from a strong foundation.
Read about Responza Author →Why AI in customer service requires control of knowledge
AI is only as good as the knowledge it builds on. If knowledge is scattered, outdated or unreliable, AI also becomes unreliable. That's why Responza AI combines artificial intelligence with best-practice knowledge management.
Fast ROI with AI in customer service
When AI reduces the time spent finding knowledge, formulating answers and training employees, the impact can be felt quickly. Use Responza's ROI calculator to get an estimate of how much time and money you can free up.