Responza Knowledge Public™
- Improves case management quality and time
- Used in the 5 largest public call centers and the 2 smallest
- Supports and operationalizes authority responsibility
Responza Knowledge Public™ is a unified knowledge platform for knowledge sharing
Intuitive and easy search
Sophisticated technology that makes it easy to find knowledge quickly and accurately.
Easy access to knowledge
Ability to search by keywords and categorize knowledge.
Flexible display options
Access-controlled display that ensures exactly the knowledge needed.
Available on all platforms
Responsive design, available out-of-box on all platforms.
With Responza Knowledge Public you get
- 1A standard solution for the public sector that ensures best practice knowledge sharing
- 2Ability to gather and manage all your knowledge sources in one place
- 3Consistency and efficiency in case management with good administrative practice
- 4A simple and accessible administration module enabling agile knowledge sharing – also across authorities
- 5Easy and resource-efficient implementation in under 2 weeks
See Responza Customer Service if you are in a citizen/customer service department.
Responza Knowledge connects all workflows, answers and guides from all channels
Responza Knowledge is a knowledge system that meets all requirements for a knowledge solution and helps your organization deliver even better case management and advisory
Download our requirement specification and read how we can help you
"Responza Knowledge cracks the code to internal knowledge sharing once and for all, so your collective intelligence is strengthened."
Book 30 minutes of free sparring with one of our knowledge consultants
Knowledge Management solves siloed knowledge
Knowledge management system, knowledge solution, knowledge platform and FAQ. The terms mean the same thing. Knowledge sharing is fundamentally about sharing knowledge.
When knowledge is divided into silos, you lose the knowledge foundation needed to be creative across organizational areas.
Knowledge Management breaks down the biggest barriers that suppress your employees' creativity and problem-solving.
Responza Knowledge centralizes your knowledge and involves all knowledge sources, so you can distribute content and answers to all relevant employees.
How do you succeed with a knowledge solution?
Download our guide and read about the four essential principles that make your knowledge project a success.
Why Responza Knowledge?
50 pct.
faster and better onboarding
Documented
positive business case - every time
28 pct.
reduction in case handling time - fewer errors
+200.000
users in Scandinavia
3 weeks
In operation with impact in just 3 weeks
Ready for better knowledge sharing in the public sector?
Book a demo and experience how Responza Knowledge Public improves case management and advisory.