Our partners
At Spitze & Co., we strive to collaborate with partners who have shown outstanding results in their field.
What our partners have in common is that they want a real knowledge solution as part of their solution universe for the benefit of our mutual customers.
We call it co-creation.
Puzzel
Puzzel builds on 20 years of experience and was among the first to develop a cloud-based contact center. Today, Puzzel combines omnichannel technology with artificial intelligence (AI) and offers complete solutions for customer dialogue in the digital age.
Puzzel's solution for Responza offers a fully integrated access to knowledge from your Responza solution, helping you increase both customer and employee satisfaction while reducing AHT.
TOPdesk
TOPdesk started their journey in 1993 when they created their first service management software. Their goal has been to help other companies make their service better, simpler and smarter.
Responza knowledge can be displayed directly in TOPdesk for your agents using the familiar TOPdesk interface – supported by knowledge and search from Responza.
Vergic
Vergic can help you orchestrate how, why and when to engage with customers during their digital journey. With their software, Vergic Engage, you can mix, match and move seamlessly between BOT-assisted services, external messaging channels, live chat, video and more.
Responza's integration with Vergic offers full access to your knowledge from Responza directly in Vergic's agent desktop. Answer inquiries lightning fast with automatic suggestions from Responza.
Genesys
Every year, Genesys delivers more than 70 billion remarkable customer experiences to organizations in over 100 countries. Through Cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel.
The integration with Genesys displays Responza knowledge directly in your PureCloud platform and can be seamlessly used across channels.
Atea
Atea has a comprehensive range of products and solutions and helps you with everything – from design, development and product improvement to function and maintenance.