Knowledge Management
Optimize your knowledge management with Scandinavia's leading Knowledge Management experts.
Knowledge Management is the management and processing of the knowledge your organization has.
Our knowledge experts have completed some of the most complex knowledge projects
Novo Nordisk
Novo Nordisk is a large global knowledge-intensive organization. We helped Novo establish a global knowledge organization with associated processes and governance, so employees worldwide can operate as efficiently as possible.
PostNord
Before the knowledge project at PostNord, there were too many unnecessary bottlenecks and too few who could do 'most things'. Now PostNord's customer service does more with less. We call the project One Knowledge.
Danish National Police
We helped the Danish National Police and the government establish the knowledge organization, governance and knowledge base that ensured Denmark could get more police officers away from desks and out on the streets.
Book 30 minutes of free sparring with one of our knowledge consultants
Knowledge is essential when it comes to running an effective organization.
Many organizations do not have control over their knowledge. Where do you store your knowledge? Who knows what? How is business-critical knowledge retained?
Responza's experts help you manage your organization's knowledge with our best practice knowledge management concept.
Vision & organization
Ensures effective and synchronized governance as well as project delegation with clear framework and direction.
Knowledge Management
Establishes practice around knowledge and solution management. Planning and detailing are in place.
Knowledge architecture
Knowledge sources are identified. Content and content types are specified. Target groups and their use are clarified.
Configuration
Solution is designed and configured. Article design is found and validated. Super users and knowledge managers are trained.
Calibration
Ensures the knowledge solution is adapted to use and any new strategy, practice or organization – across all channels.
Read how Responza Knowledge helped the Danish Business Authority go through a comprehensive change process.
Responza Knowledge is a knowledge system that meets all requirements for knowledge sharing, whether for internal or external use.
Download our requirement specifications and read how we can help you
Case management and advisory
Contact center and online FAQ
Do you have a knowledge solution that doesn't work optimally?
Our KM experts can assist with implementing other knowledge solutions than our own system, Responza Knowledge. We have expertise in implementing knowledge in major CRM systems such as Zendesk, ServiceNow or Salesforce.
Knowledge is not only for external use
Most larger organizations have significant challenges sharing knowledge across the organization. Up to 30% of productive time in a company is spent sharing knowledge that already exists.
How do you succeed with a knowledge solution?
Download our guide and read about the four essential principles that make your knowledge project a success.