Public sector
Erhvervsstyrelsen
How the Danish Business Authority maintained knowledge levels through a major transformation
ChallengeSolutionResult
Challenge
Relocation and massive employee turnover
The customer center had to be relocated from Copenhagen to Nykøbing Falster, resulting in massive loss of experienced employees.
Solution
Responza Knowledge as knowledge platform
All quality knowledge sources were consolidated in one platform, so new employees could quickly deliver at the same level.
Result
Knowledge levels maintained despite relocation
Faster onboarding of new employees
Won the joint public contact center
Scalable knowledge platform
Case management and advisory: What are the requirements?
Download our requirements specifications