We make your knowledge work in practice
Spitze & Co are specialists in knowledge management and customer-facing knowledge.
We help organizations create structure, quality and operations in their knowledge, so employees can work faster, more accurately and more consistently. – And so AI actually works.
What sets us apart
Many work with systems.
Some work with AI.
We work with knowledge – and how it is used in practice in customer service and case management.
That means we don't just implement a solution. We ensure it works in everyday practice – for the employees who need to use it.
Our approach
We combine three core areas:
Knowledge Management
Structure, governance and maintenance
Customer Service
Understanding of customer service and case management
Technology & AI
Technology and AI built on correct knowledge
This enables us to deliver solutions that don't stop at implementation – but create value in operations.
Our experience
We have been on the entire journey with optimization of the public sector and some of the biggest transformations in the private sector.
From the first large knowledge organizations to the solutions that today form the foundation for AI.
It started with building the knowledge organization and strategy for the Danish National Police's 114, and continued with establishing the knowledge foundation in connection with the merger of the five major social areas in Udbetaling Danmark.
These are experiences that have shaped our approach to knowledge, operations and implementation.
Danish National Police 114
Knowledge organization and strategy
Udbetaling Danmark
Knowledge foundation during merger
Today
AI-based solutions built on experience
From experience to platform
That experience is today gathered in our optimization services for customer and citizen service, our knowledge management and AI services, and of course Responza.
A knowledge management platform that combines a strong knowledge foundation with an AI Engine and three concrete AI products:
Responza Clarity ™
Creates overview in complex knowledge
Read moreResponza Reply ™
Generates correct and consistent answers
Read moreResponza Author ™
Ensures high quality in your knowledge
Read moreThis means our approach is not just method and consulting – but a solution built to work in practice from day one.
Why customers choose us
Because we:
We are not a classic consulting firm
We are a partner who takes responsibility for making your knowledge work – and for your solutions to create impact in practice.
We don't just build knowledge. We make it usable for employees, for the organization and for AI.