Scandinavia's leading AI knowledge solution
The foundation that makes AI work.
- Used by organisations across Europe
- Compliance and governance-certified for public and finance
- Go live with AI in under 3 months!
The challenge with complex knowledge
Knowledge is scattered across documents, emails and different systems
Employees spend time searching for answers or asking colleagues
Workflows and answers differ from person to person
AI cannot be used effectively without a structured knowledge foundation
After Responza Knowledge
Unified knowledge base
Consolidates workflows, answers and guides in one place
Powerful search
Makes knowledge easy to find with powerful search
Easy maintenance
Makes it easy to maintain and update content
Creates a structured knowledge foundation that AI can work from
Responza Knowledge
Responza Knowledge is a central knowledge solution that consolidates your workflows, answers and guides in one place. With powerful search and easy maintenance, employees quickly find the right, up-to-date information – without having to ask colleagues or search multiple systems.
The solution makes it easy to keep content up to date and ensure consistent answers and workflows across departments, so everyone works from the same foundation. This reduces errors and makes task resolution more efficient in everyday work.
See how Responza Knowledge can consolidate and activate your knowledge→Powerful search
Find the right knowledge in seconds – across all departments and systems.
AI only works if knowledge works
Responza AI Engine powers your knowledge in customer service and case management
Responza AI Engine adds three targeted AI products on top of your knowledge foundation. They create overview, generate answers and elevate the quality of your knowledge – across sources and languages.
The solution is built for operations in large organisations with a focus on accuracy, governance and responsible use of AI. This makes it possible to adopt AI quickly – without compromising quality and control.
Responza Clarity ™
Create overview in complex knowledge – across sources and languages.
Automatic – across all languages
Responza Reply ™
Generate correct and consistent answers based on your approved knowledge.
Automatic – across all languages
Responza Author ™
Create and maintain high-quality knowledge – quickly and consistently.
Automatic – across all languages
From knowledge to measurable impact
Best practice knowledge management
Structured, governance-certified and scalable knowledge architecture
AI for service and case management
Reduce processing time and increase quality
Knowledge for your entire organisation and customers
Accessible for both employees and customers
Guaranteed ROI after 3 months
Measurable impact – not just ambitions
Results with Responza
higher first-call resolution
faster employee onboarding
reduction in average handling time
increase in self-service and more online conversions
increase in both customer and employee satisfaction
With Responza Knowledge you get
- A best practice approach and solution for knowledge sharing
- AI modules that give your knowledge even more value
- A platform to consolidate your knowledge in one place – supported by AI that creates overview and coherence
- Scandinavia's strongest knowledge management team ensuring a fast and successful implementation
- Access to knowledge managers who are always ready to help
- User-friendliness that makes it easy to work with the platform – enhanced by AI-supported search and understanding
- The most innovative and user-friendly knowledge platform on the market
Which solution fits your needs?
Responza Knowledge
Enterprise™For guides, workflows, answers and processes
Read more →Responza Knowledge
Public™For all knowledge in agencies, municipalities and other authorities
Read more →Responza Knowledge
Customer Service™For contact centers and online customer service
Read more →A knowledge management system is a FAQ software for knowledge sharing that helps create a knowledge base to support working with knowledge in your company or organisation.
With an AI-supported knowledge management solution, you utilise your knowledge fully and become experts in it.
How do you succeed with a knowledge solution?
Download our guide and read about the four essential principles that make your knowledge project a success.