INCREASED EMPLOYEE PRODUCTIVITY
Responza Task Manager consists of many helping tools, which makes it easy and fast for your agents to answer mails and handle tasks efficiently and with quality.
INCREASED AGILITY IN THE RESSOURCE MANAGEMENT
The real time reporting makes it possible to calibrate the organization so that as many as possible take as much as possible. At the same time, an expanded statistic module gives the opportunity of reacting proactive based on contact types and peaks.
INTEGRATION TO RESPONZA KNOWLEDGE
Responza Task Manager can be integrated with Responza Knowledge. Answers can be automated further via automatic posts in the knowledge base and opportunity for copy/paste mail answers. At the same time, the integration ensures that the same question will be answered in the same way regardless of agent.