Scandinavian cloud knowledge solution based on customer needs

BENEFITS

SELF-SERVICE PORTAL

Responza Knowledge supports your channel strategy, since the system’s self-service portal can ensure that an inquiry gets clarified online and therefore never reaches an employee, unless it makes sense for you.

CONVERSATION MANAGEMENT ON ALL CHANNELS

With Responza Knowledge you ensure correct and effective dialogue on all channels.

INCREASED EMPLOYEE PRODUCTIVITY

Sophisticated technology simplifies searches and makes the employee able to find a given answer or document faster and more accurately.

CONSISTENT AND RELEVANT INFORMATION

Responza Knowledge ensures retrieval of updated information with a centralized knowledge base with cross search in other sources, like intranet, product catalogue or your web page.

KEY ELEMENTS IN RESPONZA KNOWLEDGE

EASY ACCESS TO KNOWLEDGE

  • Unique cross search functionality allows you to combine search results from various sources
  • Search on keywords
  • Intuitive searching on categories
  • Configurable widgets that can contain the most read or hot topics and new and updated articles

FLEXIBLE PORTAL OPPORTUNITIES

  • Public portal with unlimited access
  • Safely restricted portal for internal or partner use

INTUITIVE SEARCH AS GOOGLE

  • Responza Knowledge makes it simple to search for knowledge quickly and accurately, so that the employee productivity increases and the risk of wrong answers or instructions diminish

CONTENT TOOLS

  • Workflows that support an article’s cycle from draft to published to updated/expired
  • Intuitive and simple editor, where all files can be handled: texts, video, audio etc.
  • Immediately publishing and import
  • Presenting content via responsive design on all platforms

ACCESSABLE STATISTICS

  • With Responza Knowledge statistics module you get forefront with your customer’s needs. React on knowledge demands quickly and efficiently, and move from zero searches to published answers in less than five minutes