Responza Knowledge supports your channel strategy, since the system’s self-service portal can ensure that an inquiry gets clarified online and therefore never reaches an employee, unless it makes sense for you.
CONVERSATION MANAGEMENT ON ALL CHANNELS
With Responza Knowledge you ensure correct and effective dialogue on all channels.
INCREASED EMPLOYEE PRODUCTIVITY
Sophisticated technology simplifies searches and makes the employee able to find a given answer or document faster and more accurately.
CONSISTENT AND RELEVANT INFORMATION
Responza Knowledge ensures retrieval of updated information with a centralized knowledge base with cross search in other sources, like intranet, product catalogue or your web page.